Riviera Stays respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services. 1. Who We Are Business name: Riviera Stays We are the data controller responsible for your personal data. 2. What Personal Data We Collect We may collect: Full name Email address Phone number Postal address Payment details (processed securely via Stripe) Booking details and preferences Communication records IP address and device/browser data Website usage data (via cookies) 3. How We Use Your Data We use your data to: Process and manage bookings Communicate with you about your stay Send confirmations and invoices Provide customer support Improve our website and services Meet legal and regulatory obligations We rely on lawful bases including: Contract (your booking) Legal obligation Legitimate interest Consent (for marketing) 4. Payments All payments are securely processed via Stripe. We do not store your full card details. 5. Sharing Your Data We may share your data with trusted providers such as: Payment processors (Stripe) Booking system providers (Smoobu) IT and hosting providers Service providers (e.g. maintenance, cleaning if required) All third parties are required to protect your data. 6. Data Retention We retain your data only as long as necessary to: Fulfil bookings Comply with legal/tax obligations Resolve disputes 7. Your Rights You have the right to: Access your data Correct inaccurate data Request deletion Restrict or object to processing Request data transfer You can contact us anytime to exercise these rights. You also have the right to complain to the Information Commissioner’s Office (ICO). 8. Data Storage Your data is stored securely within the UK / EEA. Where external providers are used, appropriate safeguards are in place. 9. Cookies We use cookies to: Improve your experience Analyse website usage Support marketing tools You can manage cookies in your browser settings. We may also use tools such as Meta (Facebook) Pixel for advertising and analytics. 10. Third-Party Links Our website may contain links to external websites. We are not responsible for their privacy practices. 11. Marketing We will only send marketing communications if you have opted in. You can unsubscribe at any time. 12. Changes to This Policy We may update this policy from time to time. Please check this page periodically.